Customer Care

Don’t forget! When not using your Cooei Companion, please keep your bag and flip flops unfolded. When you first take the bands off your folded flip flops, they will remain bent. Don’t panic! Our flip flops are designed with soft rubber so they can bend and will return to their original shape. Remember to try and keep your Cooei Companion Bag dry to preserve the shiny metals. If your bag gets dirty, gently spot wash the nylon areas and leave out to air dry.

Items will be shipped out within 48 hours and we will notify you via email. If there is a delay due to stock we will advise prior to you placing your order and will provide an estimated shipping date. 

$5 flat rate shipping – USPS, FEDEX OR UPS.
You do have the option to use faster shipping methods for a higher rate.

International Shipping - We currently ship to the US and Australia. If you want your own Cooei Bag and don’t live in these countries - no worries! Please email us and we’ll let you know the cost and how we can process your order.

Exchange/Return Policy
Exchanges - We are happy to exchange your purchase if you require a different color or size. It must be returned to us unused, unworn, with the original tags and packaging, within 15 days of the delivery date.

Refunds – It is important to Cooei that you are completely happy with your order. If for any reason you are not completely satisfied we can credit your purchase. It must be returned to us unused, unworn, with the original tags and packaging, within 14 days of the delivery date.

For both Exhanges and Refunds, you must ship items pre-paid and insured via a trackable carrier. Please note shipping and handling on merchandise is non-refundable. Please remember to include a Cooei Exchange/Return Form with your merchandise.

Limitation of Liability
We warrant that your purchase will be free of defects in material and we offer our Exchange/Return Policy so that you can obtain an exchange or refund. We do not make any other warranties about our product. We do not make any express or implied warranties, including but not limited to merchantability or fitness for a particular purpose. If there is a defect of some sort, our only liability and your only recourse against us will be for a refund of the purchase price. You agree we will not be liable for any kind of damages, whether consequential or incidental, and whether for personal injury or otherwise. Some states do not allow limitations on implied warranties, so some of the limitations above may not be applicable to you.

Privacy and Security
At Cooei, protecting the privacy and security of your personal information is very important to us. The information you provide and we capture when you purchase is used to deliver your ordered product and for Cooei to contact you about your purchase. We will not share, sell or rent your personal information to third parties for marketing purposes without your permission. We may use your information to consider ways to improve our products, services and site. We may disclose your information if required to do so by law.

We Try But Cannot Promise Privacy of Information - We will use encryption and other security programs and systems to protect your personal information from unauthorized access and disclosure. But we cannot use every possible security measure and we cannot guarantee that third parties will not unlawfully hack or otherwise gain access to your personal information, and you will not try to hold us responsible if we are unable to maintain the security of your information.

Any questions? Please contact us at